Accessibility Information

At Oxford Castle & Prison we are committed to providing a warm welcome and ensuring a safe, Unforgettable experience for all of our guests.

If you have any accessibility requirements, please review the information below and contact us on 01865 260663 if you have any questions or would like to make a booking.

Key Information

• As a historic site with over 1,000 years of history, it is impossible to access the whole site. But we’ll do everything we can to help.
• St George’s Tower is only accessible by a spiral staircase made up of 101 uneven steps. This forms approximately 20 minutes of the tour. A video is played for those who do not climb St George’s Tower.
• D Wing has a lift with tactile and braille controls which allows access to the Crypt and the Exhibition. Please note our lift has a weight capacity of 300kg.
• The Crypt is made up of uneven cobbles therefore it is strongly recommended to wear sturdy footwear.
• Some of the prison cells in D Wing have 620-640mm wide doorways, which may not be wide enough for wheelchairs.
• Prams & Pushchairs do not fit through all our doors, so they need to be left in the reception area where they will be looked after by a member of the team.
• Many areas are dimly lit, and some guests may experience disorientation or claustrophobia.
• Throughout the year, we hold many events in the Castleyard which are all accessible to wheelchair users.
• The Castle Mound is an ancient monument that has a series of steps to reach the top. All guests must stick to the gravel path when ascending and descending the Castle Mound.
• Accessible toilets are located in the Key Learning Centre opposite the attraction. There is a lift with tactile and braille controls which allows access to the ground floor where the toilets are situated. Please note these toilets are managed by the Oxford Preservation Trust.
• Dogs are not allowed in the attraction or on the Castle Mound unless they are assistance or support dogs.
• We welcome one carer free per paying visitor. Kindly bring your carer status ID when visiting. Please be aware that we do not have the available staff resources for physical support during your visit.
• There is no parking available on site. Details of parking arrangements in Oxford for all guests may be found on the Oxford City Council Website.

Carer Tickets

Please be aware that Carer tickets are only available if a member of your booking party requires care during their visit.

For Carer entry, we accept any of the following for of ID/Documentation:

• Entitlement to Disability Living Allowance for children under 16 or DLA.
• Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded or the allowance book.
• Attendance or Carer’s Allowance letter of award.
• Employment and Support Allowance (ESA).
• A Valid Blue Badge or Credibility Access Card.
• BD8 or a Certificate of Visual Impairment (CVI).
• Proof of Entitlement to Child Disability Payment.
• An Access card, Young Scot card or disabled bus pass indicating that the individual requires a carer.

If you are an international visitor or have any other documentation that has not been listed here, we can accept other forms of identification. Please call us directly on 01865 260663 to reserve a carer spot in advance of your tour.